FAQ

Please find listed below answers to some Frequently Asked Questions.

How much does Food Pantry Helper cost?

$149.00 yearly subscription for non-profits. $199.00 per year for all others (commercial use).
You can pay via credit card or by check. Payment is required before your account will be activated. If you desire to pay by check, you may mail your payment to Creating Genius, Inc., PO Box 787, Saratoga Springs, NY 12866.

Is Food Pantry Helper Secure?

Food Pantry Helper Website is SSL 128 bit enabled and is Hosted at Microsoft AZURE Cloud (https://azure.microsoft.com). Security and privacy is very important to us and every reasonable effort is made to protect the data.

What OS, browser and computer type do I need.

Food Pantry Helper works best and has been tested using a PC with Windows 10 OS, and Chrome browser. You may use other browsers and other Operating Systems but results may vary and it is not suggested.
Exporting reports require Excel / Word (or compatible).

What type of reports are available in Food Pantry Helper?

You can use our built in reports or you can download the data into your own spreadsheet and run your own custom reports. The built in reports include Executive Summary which gives you a view of age groups served between a date range. And a dashboard view that shows you Households Served, new Clients on boarded, and Donations. Our "Learn" section shows a brief video on reports. https://www.foodpantryhelper.com/Home/Learn

My reports for Clients Served don't match what the Reports dashboard shows.

Most likely reason for that is if you delete Clients you will not be able to see the Client / Pickups on the Pickups list but the system still has the Pickup logged. If you didn't want the Pickup to show in reports, you would have to have deleted the Pickup before deleting Client.

Can I get my Client List as an spreadsheet?

Yes, you are able to export most data in raw form to a Excel spreadsheet form and run your own custom reports on it. Goto Clients / HouseHolds section you will see export choices on bottom.

What if we don't have Excel? Can we still use the Export features?

Yes. but you will need software that can read excel formmatted data. If you don't own a copy of Excel, you may use open source versions of spreadsheet software. Please see this link to an article that lists open source alternatives.
PC World article on open source software

What if I dont have all the Client data to fill in all fields?

You may still use Food Pantry Helper if you dont have allot of data collected but you will not be able to get accurate and meaningful reports. As an example, if you do not enter Client's birthday then you would not be able to get a report breaking down what age groups you served.

What if I dont want to use Inventory Tracking or some of the other features?

It's okay. You choose what features of Food Pantry Helper you want to use. If your goal is to track clients / hh members / pickups, then its okay to only use those features of Food Pantry Helper. The other features will be there when you want to use them.